IssAssist — IssTech

TRANSPARENT PRICING

Simple, predictable pricing

All plans include 24/7 monitoring, expert support, and full backup management. No hidden fees.

Starter

Perfect for small teams and businesses with basic backup requirements.

Up to 5 backup sources
Daily automated backups
Basic monitoring & alerting
Monthly reports
Email support

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Professional

For growing organisations that need comprehensive protection and faster recovery.

Up to 25 backup sources
Multiple daily backups
Advanced monitoring & alerting
Weekly reports + quarterly review
Priority support 24/7
Automated test restores

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Enterprise

Tailored solutions for complex environments with bespoke SLAs and dedicated resources.

Unlimited backup sources
Continuous data protection
Real-time monitoring dashboard
Custom reporting
Dedicated backup engineer
Custom RTO/RPO guarantees

FEATURES

Everything you need in one portal

IssAssist brings together backup monitoring, management, reporting, and recovery into a single intuitive interface — powered by AI-assisted insights.

→ Real-time backup job status dashboard
→ One-click recovery initiation
→ Storage consumption analytics
→ Compliance & audit-ready reporting
→ Multi-environment management
→ AI-powered anomaly detection

KEY CAPABILITIES

Built for real-world data protection

IssAssist is engineered for operations teams who need reliability, visibility, and speed — without the complexity of managing backup infrastructure themselves.

Manage all your backup policies, schedules, and retention rules from a single pane of glass. IssAssist supports multi-environment deployments — on-premises, hybrid, and cloud — through one unified interface.

AI-powered monitoring continuously analyses your backup patterns to detect anomalies before they become failures. Receive instant alerts via email, SMS, or integrations with your existing incident management tools.

Restore anything from a single file to an entire server or Kubernetes namespace. IssAssist supports point-in-time recovery, cross-platform restoration, and instant recovery to minimise downtime.

Generate ready-made audit reports that satisfy NIS2, GDPR, ISO 27001, and other compliance frameworks. Every backup event is logged and timestamped for a complete, verifiable audit trail.

Regularly scheduled test restores verify that your backups are actually recoverable — not just completing without errors. Test results are logged and available for compliance documentation.

FAQ

Frequently asked questions

Have more questions? Contact us →

IssAssist works with all major backup platforms including Cohesity DataProtect, Veeam Backup & Replication, and AvePoint Cloud Backup. It also integrates with native cloud backup services from AWS and Azure.

Most customers are fully onboarded within 5–10 business days. Our team handles all the configuration and integration work — you just need to provide access credentials and we do the rest.

Yes. By default, all backup data managed through IssAssist is stored in Swedish data centres operated by Safespring, ensuring full GDPR compliance and data sovereignty within Sweden.

Our monitoring system detects failed backup jobs immediately and alerts our on-call engineers. We investigate the root cause, remediate, and re-run the backup — all before you need to raise a support ticket. You're notified throughout.

Yes, the IssAssist portal is fully responsive and accessible from any browser on any device. Critical alerts are also delivered via SMS so you're always informed, wherever you are.

We offer a free demo and a pilot period for new customers. Contact us to discuss how we can demonstrate IssAssist in your own environment before you commit.

Standard plans include 99.9% uptime SLA for the portal and a 4-hour response time for critical incidents. Enterprise plans offer custom SLAs including guaranteed RTO/RPO, dedicated engineers, and executive escalation paths.

IssAssistYour Backup Portal